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The voucher can be redeem instantly, this gives you 14 days to receive you new device and swap all you data over before returning it to us.

Yes, if there is a crack on the screen of your handset the device is faulty.

Funds are send the same working day an order is completed.

We require the handset only. If you would like to dispose of your old chargers these can be included. 

The minimum basket value is £10. You can trade in more that one phone as long as the total is £10.

No only one voucher can be used at a time.

Returns packs are shipped on a two-day service. There can be slight delays, please wait five working days before contacting us for a new pack to be shipped.

Your order is still valid, you can still ship the device to us. The price you have been quoted is valid for 14 days, the value of your device could change after this period.

We require the handset only. If you would like to dispose of your old chargers these can be included.

No, a separate pack will be delivered to you from Samsung Recycle. Please use this, do not use the returns pack provided with a new Samsung device.

If the model you want to trade in is not listed we currently do not purchase this model.

If you have any questions regarding a new purchase from Samsung please click this link http://www.samsung.com/uk/info/contactus/. We are Samsung Recycle, we cannot help with these queries.

Common faults on traded in devices are display related: Heavy screen burn, Pressure marks, and Non-genuine screens. Please check for these faults. 

We understand there may be sensitive or personal data on your device that you have been unable to remove. We run a full, secure data wipe service to remove all data from devices in accordance with the Data Protection Act*, so you can sell to us with peace of mind that all your personal data will be securely removed

If we receive a device with a SIM or Memory card enclosed it will be destroyed.

* Devices which are beyond economical repair or cannot be physically data wiped will be recycled

Every order made with us is assigned an order number and you will receive regular email updates at each stage of the process. Each pack we send out contains a free returns label with a tracking number that you can check the status of your shipment at any time after you post to us. You can also view your Order History from your Account page.